In the adtech universe, only a few things decide whether a partnership actually works: whether our teams show up when clients need them, whether satisfaction grows the more a client invests, whether using more of what we offer pays off, and whether clients would recommend us over anyone else.
We asked our clients about all four. Across 97 responses from 70 companies, our top-tier clients rated us 9.1 out of 10. Here is how the four connect, and what clients told us about each.
We asked our clients how we do when they actually need us. They rated our account managers 9.5 out of 10 and our responsiveness 8.9. When you reach out, a real person reads your message, understands it, and acts on it, rather than leaving you waiting in a queue.
This is the result we are the proudest of. Our clients told us we are always on and that we follow through, and that matters more to us than any other line in the survey.
One pattern in the results stood out more than any other. The more clients invest with us each quarter, the happier they are. Clients spending less than $100k a quarter reported 68.5 per cent satisfaction, those investing between 100k and 500k reached 76 per cent, and those putting more than 500k to work climbed all the way to 87 per cent.
That tells us the relationship rewards the clients who lean into it. The deeper the partnership goes, the more they get back.
The same story shows up when clients use more of what we offer. Those running both retargeting and connected TV with us reported a satisfaction score of 85.5 per cent, compared with 76 per cent for clients using only one product.
It shows we are building the right things, and the clients who combine our products get more from the partnership as the advertising world keeps shifting.
We asked the hardest question of all, whether clients would recommend us over the competition, and the answer was resounding. 8.7 out of 10 clients said they would put their own reputation on the line and recommend Adikteev ahead of the alternatives.
It all points in the same direction. The clients who know us best and invest the most with us are the ones who rate us highest, right up to a 9.1 out of 10. Those numbers describe what working with Adikteev actually feels like.
So if you are weighing up who to trust with your app growth, we would gently suggest you do not just take our word for it. Across 97 responses from 70 companies, our clients told us exactly what it is like. The only thing left is to show you the same in person.